Terms & Conditions

Terms and Conditions
Last updated: 26 of July 2025
Welcome to Shubui Tea. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing this website and/or placing an order, you agree to be bound by these Terms and our Privacy Policy.
1. Company Information
Shubui Tea is operated by: La Oficina Gastronómica SL
Email: konnichiwa@shubui-tea.com
Phone: +351910762461
2. Scope of Application
These Terms apply to all users of the website and all agreements concluded between Shubui Tea and consumers within the meaning of Article 2(1) of Directive 2011/83/EU on consumer rights.

3. Use of Website
You agree to use our Services only for lawful purposes and in accordance with applicable European and national laws.
You must be at least 18 years old or have legal parental/guardian consent to purchase from our website.
4. Product Information & Availability
We strive to ensure all product information is accurate.
However, minor variations in packaging, color, or labeling may occur due to supplier or batch changes.
All products are subject to availability. We reserve the right to limit quantities or withdraw products without notice.
5. Pricing & Payment
All prices are in [Insert Currency, e.g. EUR] and include applicable VAT, unless stated otherwise.
We accept secure online payment via [Insert Accepted Payment Methods].
By placing an order, you confirm that you are authorized to use the chosen payment method.
6. Right of Withdrawal (EU Consumers)
Under Directive 2011/83/EU, EU consumers have a 14-day right of withdrawal without giving any reason.
This period starts from the day you (or a third party you appointed) received the goods.
To exercise this right, contact us at konnichiwa@shubui-tea.com and fill out our [withdrawal form] or provide a clear statement.
Important: The right of withdrawal does not apply to goods:

• That are sealed and not suitable for return due to health or hygiene reasons, once unsealed (e.g., opened tea packages).

• That are perishable or have a short shelf life.

Refunds
If you withdraw from the contract, we will refund all payments received, including delivery costs (except supplementary costs for non-standard delivery), within 14 days from the date we are informed of your decision.
Refunds will be made using the same payment method, unless agreed otherwise.
7. Shipping & Delivery
We deliver across the EU and internationally.
Shipping costs and delivery time estimates are available at checkout.
All orders are shipped from [Insert Fulfillment Location].
Any customs duties or import taxes (for non-EU countries) are the responsibility of the recipient.
8. Warranty & Liability
EU law provides a 2-year legal guarantee for the conformity of goods under Directive (EU) 2019/771.
If a product is faulty or not as described, please contact us for a replacement, repair, or refund.
We are not liable for:

• Indirect or consequential losses;

• Damages resulting from misuse of the product.

Nothing in these Terms excludes liability where prohibited by law (e.g., for death or personal injury caused by negligence).
9. Data Protection & Privacy
We process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
Please refer to our [Privacy Policy] for information on:

• What data we collect;

• How we use and protect your data;

• Your rights under GDPR, including the right to access, rectify, or erase your personal data.

10. Dispute Resolution
If you have a complaint, please contact us directly at konnichiwa@shubui-tea.com.
EU consumers may also use the Online Dispute Resolution (ODR) platform provided by the European Commission:
👉 https://ec.europa.eu/consumers/odr
11. Governing Law & Jurisdiction
These Terms shall be governed by the laws of [Insert EU Member State, e.g., Germany, France], without regard to its conflict of laws principles.
If you are a consumer residing in the EU, your national consumer protection laws also apply, and you may bring claims in your local court.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Any changes will be effective from the date of publication on our website. Continued use of the Services constitutes acceptance of the new Terms.
13. Contact Us
For any questions regarding these Terms, please contact us at:
Shubui Tea Customer Support
📧 konnichiwa@shubui-tea.com

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